We accept returns within 7 days of delivery. Items must be unused, unopened, and in their original packaging.

Due to hygiene and the nature of natural products, the following cannot be returned:

Opened or used products  ·  Perishable or consumable goods  ·  Items purchased during a sale or promotion  ·  Gift cards

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a photo of the product and packaging.

We’ll arrange a replacement or full refund — no questions asked.

1. Email us at support@lostnaturals.in with your order number and reason.

2. We’ll confirm eligibility and share the return address within 1–2 business days.

3. Ship the item back. Return shipping costs are borne by the customer unless the item was damaged or incorrect.

Once your return is received and inspected, we’ll notify you of the approval.

Approved refunds are processed to your original payment method within 5–7 business days.

We currently do not offer direct exchanges. If you’d like a different product, please return the original item (if eligible) and place a new order.