Shipping & Delivery
Every LOST Naturals order is packed with care, so it reaches you just as it left us. Here's everything you need to know about how and when your order will arrive.
Where we ship
We currently deliver across India. We do not ship internationally at the moment.
A small number of remote pin codes may not be serviced by our courier partners. If your pin code isn't serviceable, you'll be told at checkout before you pay.
When your order is dispatched
Orders are dispatched within 1–2 business days of being placed. Business days are Monday to Saturday, excluding public holidays.
During sales and festive periods, dispatch may take a little longer. If that happens, we'll keep you informed.
Delivery timelines
Once dispatched, your order should reach you within:
| Location | Delivery time (after dispatch) |
|---|---|
| Metro cities | 3–5 business days |
| Rest of India | 5–8 business days |
| North-East states, Jammu & Kashmir and remote areas | 7–10 business days |
These timelines are estimates. Occasionally, deliveries may be delayed by weather, local restrictions, festivals or other circumstances outside our control.
Shipping charges
| Order value | Shipping charge |
|---|---|
| Below ₹999 | ₹99 |
| ₹999 and above | Free |
Shipping charges are shown clearly at checkout before you pay.
Payment options
You can pay online by UPI, credit or debit card, net banking or wallet. All online payments are processed securely through Razorpay.
Partial Cash on Delivery
We don't offer full Cash on Delivery. Instead, with Partial COD, you pay a part of the order value online at checkout, and the balance in cash when your order arrives. The advance amount is shown at checkout before you confirm your order.
Tracking your order
As soon as your order is dispatched, we'll send you a tracking link by SMS and email. If you can't find it, write to us with your order number and we'll share it.
Our courier partners
We ship through Shiprocket and its network of trusted courier partners.
Some couriers transport alcohol-based perfumes (our Parfums) only by surface routes, as they are classed as flammable. For a few locations, this may add a day or two to delivery.
Receiving your order
Please record an unboxing video when you open your package, starting from the sealed parcel. If anything arrives damaged, leaking, incorrect or missing, you'll need this video to raise a claim within 48 hours of delivery.
If the outer packaging looks tampered with or badly damaged, you may refuse the delivery and let us know right away.
For details on how claims work, please see our Returns, Cancellation & Refunds policy.
Wrong address or failed delivery
Please make sure your address, pin code and phone number are correct when you order. If a parcel is returned to us because of an incorrect address or because the recipient couldn't be reached, we can either reship it once you pay the shipping charge again, or refund your payment minus shipping charges.
Need help?
Write to us at info@lostnaturals.in or call or WhatsApp us on +91 92176 93001, Monday to Saturday, 10 am–7 pm IST.
